Our Clients are
Integral team members
Ultimately our clients are domain experts. To understand and deliver for them, we have to understand their business, the way they operate, their customers, users & target populations. We have to think like them, and then think beyond them, understand the competitive challenges, technological opportunities and resource limitations. To do this, yes we have to get close and we have to question to understand. We have to enable the client with knowledge that can be conveyed further within the organisation. Close collaboration delivers results.
Anyone who has worked on a digital project knows that getting the internal team right is as important as the digital solutions provider you choose to work with. We can't all be experts at everything, so it's important that just as Fluid Rock produces through multi-disciplinary teams, so must the client. This may not and does not require full time resources on the client side, but access to other resources with complimentary expertise will ensure smooth delivery.
Our clients work with us for long periods of time. We move with them to new companies while remaining with their old. We have educated them, and in many cases are now educated by them as their expertise grows. We see many of our clients from a decade ago, now in key digital positions. Partnering on projects is integral to the projects success. Our clients are successful.